GST
Please note that your total includes GST, except if you’re a New Zealand customer, where GST has been removed.
Tracking your order
A delivery/order confirmation will be emailed to you as soon as your
purchase has been verified. With this confirmation you will find a
order number.
If you have any questions about the delivery of your purchase or need
help tracking the same, please contact unique-giftsonline.com.au and
declare your order number.
Exchanges & returns
We strive to ensure your complete satisfaction. However, due to
hygienic reasons and the intimate nature of some products, we are
unable to accept returns or exchanges of purchased items once the seal
of the packaging has been broken. For online purchases, we will only accept
returns of items with the original package and outer seal undamaged,
for a full refund when accompanied by a printout of the original
purchase reciept. Refunds may only be credited to the same card used to
complete the transaction. Delivery costs are non-refundable and items
must be returned within 7 days from date of delivery.
If you wish to cancel or make any changes to your order once the order
has been placed, please contact us promptly on
unique-giftsonline.com.au. We will make every effort to accommodate
your request. However, please note that once an order has been
dispatched, the order cannot be cancelled or changed until the product
has been returned to us. In this case, please refer to our return
policy above and return your purchase as soon as it has been delivered.
Warranty
A limited warranty is accompanied with each LELO product purchased online.
Warranties are valid for a period of ONE (1) YEAR, after the date of
original purchase, against defects due to faulty workmanship or
materials. If you discover a defect and notify LELO of the same during
the warranty period, LELO will, at its option, replace the product to
you at no extra charge. To register your purchase and activate your
warranty, please enter 'sign in / sign up' and complete the online
warranty registration form.
The warranty is only valid upon presentation of reasonable evidence
(i.e. completed online warranty registration form or purchase receipt)
that the date of the claim is within the warranty period.
The warranty is not valid if the defect is due to accidental damage, misuse or neglect.
DELIVERY:
We deliver your gift boxes and send Australia wide, same day, next day,
and second day depending on the destination. We also organise
worldwide deliveries.
SYDNEY DELIVERIES
For orders placed after 12.00 noon, your gift
will be delivered the following business day.
MELBOURNE DELIVERIES
If in Melbourne. For orders placed after 11.00am your gift will be delivered the following business day.
The cost is Postal experess plus GST for CBD. Country areas will be quoted when applicable.
INTERSTATE DELIVERIES FROM SYDNEY OR MELBOURNE
The cost is $25.00 inc GST Australia wide but this does not guarantee
next day. For guaranteed next day delivery anywhere in Australia this
costs about $40.00.
PLEASE NOTE: A re-delivery charge will apply if the recipient is
unavailable to receive the delivery or if there has been an incorrect
delivery address given, or no safe place to leave the gift box.
